Remote Support and Access Control

PLEASE DO NOT PROCEED ANY FURTHER OR ALLOW ROSE COMPUTERS AND NETWORKS REMOTE ACCESS TO YOUR COMPUTER IF YOU DO NOT AGREE WITH THE FOLLOWING DISCLAIMER.

You have requested assistance from a Rose Computers and Networks Technician(s) to provide you with technical support through a remote connection to your computer. You understand and agree that by requesting such assistance, you will provide Rose Computers and Networks with access to and control of your computer as reasonably required to perform the requested work.

Be sure to close any confidential files that you may have been working on.
Rose Computers and Networks recommends that you remain by your desktop throughout the entire remote session to facilitate this session.
To avoid any loss of data or inconvenience to you, please ensure that you possess a full backup of all data on your computer systems and/or network file server prior to this service.
You acknowledge that there is no guarantee of security or privacy on the internet, and Rose Computers and Networks offer no guarantee and provide no warranty (express or implied) that this service will be secure or private outside the security provided by using the Splashtop SOS software (for more details visit https://splashtop.com).
You agree to comply with all reasonable directions of Rose Computers and Networks Technician(s).
You acknowledge and agree that the remote session may be cut short, delayed, rescheduled and/or terminated as a result of matters outside of our reasonable control.

Although Rose Computers and Networks will use its best endeavors to perform the requested work, to the maximum extent permitted by law, Rose Computers and Networks’ liability shall be limited to the total value of this remote session. Rose Computers and Networks does not warrant that the technical support will meet your needs or requirements, is fit for your purposes, or will be error-free. The remote session is provided at your sole risk and Rose Computers and Networks will not be liable to you for any loss, costs, expenses, or damages incurred by you, including but not limited to any direct, indirect, incidental, consequential, or special damages.

By downloading the software below, you agree to the terms listed above

Windows Support Link: https://download.splashtop.com/sos/SplashtopSOS.exe?_ga=2.57764522.1827916224.1700063998-1658110911.1699546337

MAC Support Link: https://download.splashtop.com/sos/SplashtopSOS.dmg?_ga=2.52119465.1827916224.1700063998-1658110911.1699546337